PORT SOUNDS
Privacy Policy
PORT SOUNDS is committed to handling information provided through our website carefully and transparently. This policy explains what information we may receive, how it is used, and the choices available to visitors and customers.
01. About This Policy
PORT SOUNDS is operated by PORT FOREIGN LTD. We provide live music performance services for weddings, private parties and corporate events across the UK, including solo singers, acoustic musicians and small live music ensembles.
This website allows visitors to explore our performance options and submit event enquiries. This Privacy Policy explains how information provided through the website may be handled when you contact us, request information about a performance or use our website.
Effective immediately. This Privacy Policy applies to information received through the PORT SOUNDS website from the time you use the relevant website service.
02. Information We Receive
The information we receive depends on how you use the website and what information you choose to provide. For example, an event enquiry may include details needed to understand the requested performance.
- Your name and contact details.
- Event date and approximate timing.
- Event location and event type.
- Performance preferences and requirements.
- Other information included in your enquiry.
03. How We Use Information
Information provided through the website is used only for purposes connected with responding to enquiries and providing our live music performance services.
- To respond to event enquiries.
- To discuss performance requirements.
- To check performer availability.
- To prepare tailored quotations.
- To communicate about requested services.
Information supplied for an enquiry will be used for the relevant service purpose and will not be used for unrelated promotional communications unless you have separately agreed to receive them.
04. Event Enquiries
When you submit an event enquiry, we use the details provided to understand the requested performance and determine suitable options. This may include reviewing the requested date, event location, performance duration, preferred music format and other information relevant to the enquiry.
We aim to respond to enquiries within 3 working days. If further details are required to prepare a suitable quotation, we may contact you using the contact information supplied with the enquiry.
05. Website Information
When you visit our website, limited technical information may be processed to help the website operate correctly, maintain page functionality and understand general website usage.
Where website technologies are used to remember preferences or support website functionality, the relevant information is generally retained for no longer than 12 months unless a shorter period applies.
06. Sharing Information
Information submitted through an event enquiry may be shared with appropriate performance personnel when this is necessary to check availability or discuss arrangements for the requested event.
Information is not routinely shared with unrelated third parties for independent promotional purposes. Where a service provider is required to support website operation, information may be processed only to the extent necessary for that service.
07. Information Retention
We retain enquiry information only for as long as reasonably required for the relevant service, communication and business administration purposes.
- Unconverted enquiries: up to 12 months.
- Quotation information: up to 12 months.
- Confirmed service records: up to 6 years.
- Routine website information: generally up to 12 months.
After the applicable period, information will be reviewed and removed where it is no longer required for a legitimate business purpose or where there is no applicable reason to retain it.
08. Your Choices
You may contact us to ask what information we hold about you, request a correction of inaccurate information, or ask us to remove information where it is no longer required.
We aim to respond to information requests within 30 days. Where a request requires additional clarification, we may contact you within that period to confirm the details needed to process the request.
09. Information Security
We take reasonable steps to protect information received through the website and limit access to people who need the information for the relevant business purpose.
Website and enquiry information is handled using reasonable administrative and technical measures appropriate to the nature of the information and the way it is used.
10. Contact Us
If you have a question about this Privacy Policy or information submitted through the PORT SOUNDS website, you can contact us using the details below.